Back when I had expendable cash, I purchased an Eye-Fi card, in hopes that I could liveblog parties and conventions/summits and events from my nice(er) camera than the phonecammy (but crazy reliable) Helio Ocean. I got it off Amazon, it worked once. In someone elses’ house; I tried to reconfigure it to work in *my own house* and got a message that it needed an update. I clicked the update buttons (me = Leopard, iBook) and it stalled and stalled… and then broke. I’ve been trying to get it to see the card ever since; it keeps telling me I need updates. I emailed custie service, got a reply long after my email, then did as they told me to. I replied saying ‘still, no recognition of my card and got an auto-response that I emailed from an unidentified address. Then nothing from Eye-Fi for weeks. Then an email asking what OS I was using, followed by “this ticket has been closed as SOLVED.”
I just spent a whole evening trying to reinstall the software, update the card, even deleted the account to re–gift the card to a friend (as suggested on their site) to get a circle-jerk of ‘no account exists’ or ‘create a new account’ with grayed-out buttons.
So o hai — fuck you, Eye-Fi. Don’t get one, they FAIL. Do not buy one. All their website hype is BS; the only person that seems to make it work is my sweet friend Phillip, but that’s no surprise, is it… ?
Talk about being jacked around. Grrr.
Update: Great news! Eye-Fi saw this and contacted me and apologized for all the chaos, and they’re sending me a new card, with an offer of help if Irun into problems. Yay and thank you! That’s great customer service and blogger outreach. I think if I have one that works I can really push it in some fun ways. I’m sending my old one back so they can see if something went kaplooey in the upgrades… Wheee!
